Systems Thinking
Action Learning Teams
HSG's approach to combining workkplace performance, learning, and process improvement with Return on Investment.
What Are They?
Systems Thinking Action Learning Teams are groups of people who think critically and learn in the workplace. Their performance and their contribution to strategic intent are improved by learning relevant skills and knowledge, engaging in process improvement, and deepening their engagement in caring for patients and clients.
Why They Matter
A constantly changing business environment calls for constantly improving performance. Performance is a function of the skill and knowledge applied to work. Learning that matters is that which is applied directly to real problems and situations that affect the organization. Systems Thinking Action Learning Teams learn in the broader context in which they work, and in so doing change the performance of the systems in which they work.
What Do They Do?
Systems Thinking Action Learning Teams address complex problems that cannot be easily solved, develop skilled managers and leaders, build high performing teams, transform culture, and create a learning organization.
The Context for Systems Thinking Action Learning
Five elements define the context for Systems Thinking Action Learning Teams in the workplace:
- Business Review
- Workplace Goals and Measures
- Action Learning: The Integration of Work and Learning
- Process Improvement
- Tools and Practices
The Practice of Systems Thinking Action Learning Teams
Each of these elements contribute to the cycle of workplace performance and learning:
- Select a problem, project, or challenge
- Form the systems thinking action learning team
- Anchor learning goals in workplace performance
- Design a process that emphasizes insightful questions and reflective listening
- Take action, apply systems thinking and tools
- Work with an action learning coach
Our Approach to Systems Thinking Action Learning Teams
HSG's approach is grounded in thinking broadly and systemically. All Action Learning occurs within the context of strategic intent and business goals. Our approach ensures that the larger purpose of work is always the driving force in learning.
- Builds on solid theory and solid practice:
Learning = Programmed Knowledge + Insightful Questions - Incorporates thinking systemically, solving problems in the largest system to which people have access
- Connects to strategy, business process, and workplace performance
- Places emphasis on learning by doing; reinforces results based on critical thinking (no group think)
- Reinforces results through formal presentations for learning feedback
Challenges to Systems Thinking Action Learning Teams
Systems Thinking Action Learning Teams face challenges. They include: Competition for time and resources; Tension between achieving business results and developing people; Tension between time for regular work assignments and time for learning; Receiving and maintaining organizational support.
Critical Success Factors of Systems Thinking Action Learning Teams
Critical success factors for Systems Thinking Action Learning Teams include: Top level support; Choosing the type and scope of projects; Selecting and managing teams; Effective team coaching; Fostering a culture of learning; Communicating with stakeholders.